Support
Frequently Asked Questions
Quick answers about how Fachifarm works—procurement, pricing visibility, fulfillment tracking, and onboarding.
General
General questions
What is Fachifarm?
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What is Fachifarm?
+−Fachifarm is a procurement and fulfillment platform for agricultural produce and staples. It helps institutions and businesses buy with better visibility, structured ordering, and clearer delivery tracking.
How do we get started?
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How do we get started?
+−Start with a conversation. We’ll understand your workflow and recommend the best onboarding path for your organization.
Procurement
Procurement questions
Who is Fachifarm for?
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Who is Fachifarm for?
+−It’s designed for bulk buyers and operational teams—hotels, schools, restaurants, supermarkets, and other institutions that buy frequently and need more consistency and visibility.
Can multiple departments use the same account?
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Can multiple departments use the same account?
+−Yes. Many organizations run procurement across multiple teams. Fachifarm supports structured workflows so teams can coordinate ordering and tracking more cleanly.
Can we buy in bulk or on recurring schedules?
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Can we buy in bulk or on recurring schedules?
+−Yes. The platform is built to support planned procurement cycles such as weekly, bi-weekly, or term-based (for institutions).
Pricing
Pricing questions
Do you show pricing trends or alerts?
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Do you show pricing trends or alerts?
+−Yes. Pricing visibility is an important part of planning—so teams can make better decisions and reduce surprises when prices shift.
Fulfillment
Fulfillment questions
How does fulfillment tracking work?
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How does fulfillment tracking work?
+−Orders can be tracked through stages such as confirmation, packing, dispatch, and delivery—so buyers can coordinate receiving and avoid uncertainty.
Do you handle last-mile delivery?
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Do you handle last-mile delivery?
+−It depends on coverage. In some cases, deliveries are supported through logistics partnerships or coordinated fulfillment flows.
Accounts
Accounts questions
Do we need to pay before we can use it?
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Do we need to pay before we can use it?
+−You can start by talking to sales or onboarding. Pricing and access depend on your use case, volume, and operational setup.
Next step
Want a tailored walkthrough?
If you share your industry and procurement pattern, we’ll show you how to use Fachifarm to improve consistency and visibility.